Terms & Conditions
CONCEITO CASA – NOSOLID, LDA is responsible for all content made available on its website, except for those duly identified. CONCEITO CASA – NOSOLID , LDA works in the sense that all information presented is free of any error, however, in the event of an error, we will try to correct it as soon as possible.
We also draw your attention to the fact that the colors displayed on your screen may not correspond exactly to the final product, as they depend on the settings of the device itself.
Images and other information relating to CONCEITO CASA – NOSOLID, LDA products on this website may be freely disclosed, provided that their origin is duly indicated and all copyright rights of the products owned by the brand are respected.
Contacts and other personal information are provided to CONCEITO CASA – NOSOLID , LDA by them, and may be processed automatically or manually by computer.
The personal data collected is necessary in the processes of ordering and delivering the goods to the customer’s home or for the dissemination of the newsletter and brand campaigns, but will never be transmitted to third parties.
The offers in our online store are made by CONCEITO CASA – NOSOLID , LDA.
Rua São Roque 95 4825-116 Água Longa Santo Tirso | Portugal
Telephone: (+351) 220 999 021 (call to the national fixed network)
1 – END OF SALE
The offers proposed in this online store will be valid as long as the related products are online and as long as the product is in stock.
2 – FORMALIZATION OF THE ORDER
Any order form signed by the customer by clicking on ‘confirm order’ will constitute an irrevocable commitment that must be questioned only in the cases listed in these General Terms and Conditions of Sale.
3 – ORDER CONFIRMATION
The contract will only become effective after an order confirmation made by CONCEITO CASA – NOSOLID , LDA.
The customer will receive an acknowledgment of receipt by email to confirm the order including all the elements, such as the list of products ordered, price, delivery date and transport costs.
CONCEITO CASA – NOSOLID, LDA reserves the right not to confirm the order for any reason whatsoever, in particular related to the rules for purchasing products or any problem relating to the order received.
4 – PRICE – INVOICE
Prices are indicated in Euros.
The price fixed at the time of purchase does not include delivery costs which are an extra. These costs will be indicated at the time of order confirmation.
For delivery within the EU, prices include VAT applicable at the time of purchase. VAT is included in the price. Neither customs costs nor VAT should be charged when delivering within the EU. Any variation in the applicable VAT rate may affect the selling price of the product in the catalogue.
In the event of delivery outside the EU, the customer will have to pay customs duties, VAT or any other fee related to the importation of products within the country of delivery. The customer is also responsible for the related formalities except in other specified cases. The customer is solely responsible for verifying in which cases the ordered products comply with the applicable legislation within the country of delivery.
The invoice will be issued by CONCEITO CASA – NOSOLID , LDA. The customer must indicate the address to which the invoice must be sent.
5 – PAYMENT
The price is calculated when placing the order. The customer undertakes to pay the total price of the products (product price plus delivery costs) as stipulated and also to pay, or arrange for someone to pay for him, customs costs, VAT or any other fee related to the importation of the product in the country of delivery, directly to the customs officer. The customer must pay for his order:
With SEPA bank transfer or entity and Multibanco Reference.
6 – RETURNS
The customer has recognized the right to withdraw from the purchase made through the website of CONCEITO CASA – NOSOLID , LDA. and therefore, if you are not satisfied, you can return the product within a maximum period of fourteen calendar days from:
a) The day of conclusion of the contract, in the case of service provision contracts;
b) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the goods, in the case of purchase and sale contracts, or:
i) The day on which the consumer or a third party, other than the carrier, indicated by the consumer acquires physical possession of the last good, in the case of several goods ordered by the consumer in a single order and delivered separately,
ii) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer will the physical possession of the last batch or element, in the case of delivery of a good consisting of several batches or elements,
iii) The day on which the consumer or a third party indicated by him, other than the carrier, acquires physical possession of the first good, in the case of contracts for the periodic delivery of goods during a certain period;
The right of withdrawal may be exercised through the following channels:
– Through the contact form.
– Through the e-mail email@example.com explaining the case in detail, indicating the order number, sending the following document completed and attaching photographs that prove the reason for the return request.
In order to comply with the withdrawal period, it is sufficient that the communication regarding the exercise of this right by you is sent before the expiry of the respective period.
The product must be in the same condition as it was delivered and must keep its original packaging and labeling, using the same protective cardboard box in which it was received to protect the product. You must also keep all its accessories and instructions for use. If the return cannot be made with the protective box with which it was delivered, the customer must return it in a protective box, with a view to ensuring that the product is returned with the maximum possible guarantees.
It will not be pertinent to exchange or return products that are not in the same conditions in which the customer received them, or that have been used beyond being tried on. If the product to be returned is repackaged or not in its original and complete packaging, it will suffer a depreciation of its initial value, which will be deducted from the amount to be returned. The amount refunded for a product can never exceed the amount paid.
Returns of goods produced by measure, colors or specific customer request are not accepted. Returns of goods with configurations (color, finish, dimensions, fabrics) that are not on the website are not yet accepted.
In case of withdrawal, the payments made, excluding delivery costs, will be returned to the customer without any undue delay and, in any case, no later than 14 calendar days after the date on which we are informed of your decision to withdraw from this contract. .
We will make such refund using the same payment method used by the customer for the initial transaction, unless expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund. Conceito Casa – NoSolid, Lda. may withhold the refund until receipt of the goods, or until the customer has provided proof of return of the goods, depending on which condition occurs first.
Conceito Casa – NoSolid, Lda. will collect, at the address indicated by the customer, the goods that the customer wishes to return, without any undue delay and, in any case, at the latest within 14 calendar days from the date on which you communicate your decision to withdraw from the contract . The deadline will be considered fulfilled if you return the goods before the end of said period;
The direct return costs will be borne by the customer in any case. The return cost will be the same as shipping costs without applicable discounts or promotions. If the customer intends to use the collection service at Registro Casa, the cost of €75 will apply.
The consumer will be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
For reasons of hygiene and public health, the return of resting products will not be accepted, with the exception of those with manufacturing imperfections.
Conceito Casa – NoSolid, Lda. will not pay the expenses for services already provided, such as the removal of used products, postage, etc.
Conceito Casa – NoSolid, Lda. refund the payment received from the customer, including, where applicable, delivery costs, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which it was informed of the withdrawal decision and after verifying the state of the returned product.
The refund will be made using the same payment method with which the purchase was made. Availability in the customer’s account may vary depending on the payment method:
– Debit card: up to 72 hours.
– Credit card: until the due date of the month.
– PayPal: between 6 and 10 days.
– Multibanco reference: up to 10 days, after sending an email with the IBAN.
7 – REGISTRATION AND PROTECTION OF PERSONAL DATA
When registering to use this website, the Customer will be asked to create a password. The Client must keep it strictly confidential, not disclosing it or sharing it with third parties. The Customer is fully and exclusively responsible for the use of his password as well as any orders placed with it, even without your knowledge.
In the case of Registered Customers, the necessary elements will be collected to carry out the entire online commercial transaction and future contacts that prove necessary to establish, in order to ensure the best customer service.
The Customer guarantees that the personal data provided are true and accurate, and undertakes to notify any changes to them. Any loss or damage caused to the online store or to third parties resulting from incorrect, inaccurate or incomplete information in the registration forms will be the sole responsibility of the Customer.
The services provided by CONCEITO CASA – NOSOLID, LDA will always respect the provisions of the Personal Data Protection Law – Law No. , LDA with the sole purpose of managing the Customers’ account, billing, communication with Customers, statistical analyzes and direct marketing actions, assuming a commitment to privacy and security in the processing of each Customer’s personal data.
The Customer expressly authorizes CONCEITO CASA – NOSOLID, LDA to send information about products and services that may be of interest to them, using their personal data for direct marketing purposes. At any time, the Customer may request access, rectification and cancellation of their data, using the following contacts:
Rua São Roque 95 4825-116 Água Longa Santo Tirso | Portugal
Telephone: (+351) 220 999 021 (call to national mobile network)